Privacy Policy

At Ms Robin Hood, we are committed to protecting your privacy and personal data in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our gaming services. We believe in transparency and want you to understand your rights regarding your personal data.

1. Information We Collect

Personal Information You Provide:

Account registration details (name, email address, date of birth)
Contact information and correspondence
Gaming preferences and account settings
Payment and transaction information (processed securely by third parties)
Identity verification documents (for age verification and responsible gaming)

Information Automatically Collected:

Device information (browser type, operating system, screen resolution)
Usage data (pages visited, time spent, gameplay statistics)
IP address and approximate location
Cookies and similar tracking technologies

2. How We Use Your Information

We process your personal data for the following purposes:

Service Provision: To provide gaming services and account management
Age Verification: To ensure compliance with UK gambling regulations
Responsible Gaming: To implement safer gambling measures and self-exclusion tools
Customer Support: To respond to enquiries and provide assistance
Legal Compliance: To meet regulatory requirements and prevent fraud
Marketing Communications: To send promotional content (with your consent)
Website Improvement: To analyse usage and enhance user experience

3. Cookie Policy and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies:

Session management and authentication
Security and fraud prevention
Basic website functionality

Analytics Cookies:

Yandex Metrika for website analytics
Usage statistics and performance monitoring
User behaviour analysis (anonymised)

Cookie Management: You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Data Protection and Security

We implement robust security measures to protect your personal information:

Encryption: All data transmission uses SSL/TLS encryption
Access Controls: Strict employee access limitations
Regular Audits: Ongoing security assessments and updates
Secure Hosting: Industry-standard data centre protection
Incident Response: Procedures for data breach management

Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR.

5. Your Rights and Data Access

Under UK data protection law, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Opt-out of certain data processing activities
Right to Withdraw Consent: Remove consent for marketing communications

To exercise any of these rights, please contact us using the details in Section 9.

6. Third-Party Services and Integrations

We work with trusted third-party providers for:

Game Providers: NetEnt AB for slot game content
Analytics: Yandex Metrika for website statistics
Payment Processing: Secure payment gateways (PCI DSS compliant)
Customer Support: Help desk and live chat services
Age Verification: Identity verification services

All third-party providers are contractually bound to protect your data and comply with applicable data protection laws.

7. Marketing Communications and Preferences

We may send you marketing communications about:

New game releases and features
Promotional offers and bonuses
Industry news and updates
Responsible gaming information

Consent and Opt-Out: We only send marketing emails with your explicit consent. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Data Retention Policies

We retain your personal data only for as long as necessary:

Account Data: Whilst your account remains active
Transaction Records: 7 years for financial compliance
Marketing Data: Until you withdraw consent
Analytics Data: Anonymised after 2 years
Support Enquiries: 3 years for service improvement

Upon account closure, we will delete your personal data within 30 days, except where retention is required by law.

9. Contact Information for Privacy Enquiries

For any questions about this Privacy Policy or to exercise your data rights, please contact us:

Email: [email protected]

Data Protection Officer: [email protected]

Response Time: We aim to respond within 30 days

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

10. GDPR Compliance Statement

Ms Robin Hood is fully compliant with the General Data Protection Regulation (GDPR) and UK data protection laws. Our lawful basis for processing personal data includes:

Legitimate Interest: Providing gaming services and fraud prevention
Legal Obligation: Age verification and regulatory compliance
Consent: Marketing communications and non-essential cookies
Contract Performance: Account management and customer support

11. Age Verification and Responsible Gaming

We are committed to responsible gaming and protecting minors:

Age Verification: Strict 18+ age verification processes
Self-Exclusion Tools: Options to limit or suspend gaming activity
Spending Limits: Deposit and loss limit controls
Reality Checks: Time and spending notifications
Support Resources: Links to gambling addiction support services

Important: If you're struggling with gambling, please seek help from GamCare (gamcare.org.uk) or call the National Gambling Helpline on 0808 8020 133.